This Article is From Jan 09, 2014

Arvind Kejriwal announces new mechanism to solve public grievances

Arvind Kejriwal announces new mechanism to solve public grievances
New Delhi: Addressing a press conference this evening, Delhi Chief Minister Arvind Kejriwal announced a new mechanism to solve public grievances.

Following are the highlights of his press conference:

  • Many officers are honest, they did not get the chance to do good work. Only few bad fish in the pond
  • I congratulate the people of Delhi for stings conducted
  • They are very good anti-corruption inspectors, sting journalists
  • We will get a 4-digit number for the anti-corruption helpline by tomorrow or day-after
  • Public grievances are a big issue for the government; these are symptoms of the disease
  • Till be revamp the system, we have to solve grievances
  • From day-after, all ministers of the Delhi government will sit in front of the secretariat from 9:30-11:00 am
  • And then daily, one minister will sit there to solve grievances
  • Urgent grievances will be solved over phone immediately
  • New SMS-based system will be developed for the grievance compliance mechanism
  • The governance is so poor today that I fear there will be thousands of grievances - we plan to start with honest intentions and move along as we progress
  • Media is not allowed into the call centre so that it is not accessible to any of the corrupt officers
  • It is also for their own security
  • I have told the power department to take stock of scheduled and unscheduled power cuts. We have asked companies to submit details
  • We will upload the data on the website and will hold companies accountable for unscheduled power cuts


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